Christian Bartis

AI & Digital Systems Improvement

Middle East and Africa consultancy. Delivered remotely, with on-site work in Dubai in June–July 2026.

• Consolidated operational work previously spread across eight people into one central system for projects, contacts, correspondence and quotations, reducing repetitive administration and keeping records consistent; in daily use since July 2026.
• Analysed how enquiries, quotations, orders and follow-up moved through the business, identified repetitive tasks and set out which to automate and which to keep under human review.
• Automated routine coordination: project emails filed to the right record, with uncertain matches reviewed, and proposals produced from the product catalogue with consistent details.
• Developed and piloted AI-assisted briefings that reviewed daily activity, highlighted priorities and organised follow-ups, and tested an AI document classifier on real documents before any wider use.
• Took each initiative, including a rebuilt company website, from requirements through design, testing and release, verifying that it worked before wider use.

Customer Success Manager

Zendesk partner implementing and supporting customer service platforms for business clients.

• Supported multiple client Zendesk implementations, translating each support team’s requirements into a configured service environment.
• Organised how service requests were received and routed, including testing workflows that brought requests from other business applications into Zendesk.
• Handled configuration and access changes on client accounts so that support teams had the permissions they needed.
• Built a complete Zendesk environment end to end, from initial setup to customer-satisfaction surveys, developing detailed knowledge of the platform.
• Supported client follow-up within a customer success team that reviewed client status, implementation progress and open issues each week.

Digital Operations & Systems Coordinator

Holiday accommodation and property-management business for coastal homes.

• Moved reservations from telephone-based scheduling to online booking by configuring an established booking platform and connecting it to reservation channels, so bookings and availability were managed in one place with less manual scheduling.
• Kept availability consistent across channels, resolving calendar-synchronisation and booking discrepancies with the platform’s providers.
• Coordinated rates, seasonal pricing and minimum stays across properties and channels, and kept accommodation information and search visibility current online.
• Reconciled property-owner invoices against payouts and billable items, flagging discrepancies.